As a working technology teacher, I get hundreds of questions from parents about their home computers, how to do stuff, how to solve problems. Each Tuesday, I’ll share one of those with you. They’re always brief and always focused. Enjoy!
Q:Windows installed automatic updates and now my Outlook keeps freezing. What do I do?
A: I used to turn off the automatic updates, but then I missed some critical ones. Now, if I have a problem (like the above), I go into the updates list and uninstall the ones that have to do with whatever I’m having problems with.
Here’s how you do it:
- Go to start button, all program>View Update History
- The next screen prompts you, To remove an update, see installed updates (which is a link–click this link)
- Select the updates that have to do with your problem. In this case, it would be any that updated Outlook
- Select them one at a time and select ‘uninstall‘ (this choice doesn’t appear next to ‘organize‘ until you select an update to uninstall)
That’s it. Now cross your fingers and hope everything goes back to working. If not, you’ll have to restore your computer to an earlier date that worked.
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Jacqui Murray has been teaching K-18 technology for 30 years. She is the editor/author of over a hundred tech ed resources including a K-12 technology curriculum, K-8 keyboard curriculum, K-8 Digital Citizenship curriculum. She is an adjunct professor in tech ed, Master Teacher, webmaster for four blogs, an Amazon Vine Voice, CSTA presentation reviewer, freelance journalist on tech ed topics, contributor to NEA Today, and author of the tech thrillers, To Hunt a Sub and Twenty-four Days. You can find her resources at Structured Learning.