As a working technology teacher, I get hundreds of questions from parents about their home computers, how to do stuff, how to solve problems. Each Tuesday, I’ll share one of those with you. They’re always brief and always focused. Enjoy!
Q:Windows installed automatic updates and now my Outlook keeps freezing. What do I do?
A: I used to turn off the automatic updates, but then I missed some critical ones. Now, if I have a problem (like the above), I go into the updates list and uninstall the ones that have to do with whatever I’m having problems with.
Here’s how you do it:
- Go to start button, all program>View Update History
- The next screen prompts you, To remove an update, see installed updates (which is a link–click this link)
- Select the updates that have to do with your problem. In this case, it would be any that updated Outlook
- Select them one at a time and select ‘uninstall‘ (this choice doesn’t appear next to ‘organize‘ until you select an update to uninstall)
That’s it. Now cross your fingers and hope everything goes back to working. If not, you’ll have to restore your computer to an earlier date that worked.
More tips on Windows:
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Jacqui Murray is the editor of a K-6 technology curriculum, K-8 keyboard curriculum, creator of two technology training books for middle school and six ebooks on technology in education. She is the author of Building a Midshipman, the story of her daughter’s journey from high school to United States Naval Academy. She is webmaster for six blogs, an Amazon Vine Voice book reviewer, a columnist for Examiner.com, Editorial Review Board member for Journal for Computing Teachers, Cisco guest blog, Technology in Education featured blogger, IMS tech expert, and a bi-weekly contributor to Write Anything. Currently, she’s editing a thriller that should be out to publishers next summer. Contact Jacqui at her writing office or her tech lab, Ask a Tech Teacher.